How our customers feels means the world to us. Still serving bakers twenty years and counting 🙏🏽 Thank you @ibakecakesignatures
Please read this valuable post 👍🏼👏🏼🎉Repost from @ibakecakesignatures
- CUSTOMER SERVICE ACTS
Let's take a look at giving Customers the Kind of Service that keeps them coming back.
First of all, they are Happy coming in contact with you and your Business, they leave Happy, are Happy when the Product or service is delivered and are Happy to come back again and not just that but Happy enough to tell others about you.
Don't make Promises you can't keep.
Think well before you make Promises and you may want to give some extra hours for Cakes cause in this Business, something can go wrong without you planning for it to happen. So, give extra hours that would be enough to work with and take care of incontingencies. For other products or services, ensure would deliver when you say you would we else don't Promise to.
I was still very New in the Business and was to deliver a cake to Ikeja but before I got there, some of the fruits had fallen off and messed the Cake up, I started shaking like a leaf but then I remembered a Cake shop in Ikeja within the same Environment, I tried to locate in and when I did, I went up, explained my plight and they Helped me. I can't even remember whether I paid for the Piping bag and tip even cause we had to pipe again, that was many years ago.
The name of the Store - @kogsysugarcraft
Now, tell me, why won't I patronize and tell others about them?
Answer your Phone.
Whether it is you or your Staff, please answer the phone and respond on time whether it is to Calls or Texts. I reached out to a Delivery company yesterday and I guess they had closed, not very sure but I wasn't even expecting a reply that soon, tried reaching them here and on WhatsApp, guess what? They replied. That was Impressive for me.
So, let's think about these for now, okay?
Questions? Shoot in the comments.
#iBakecake #iBakecakeart #CakesinLekki #CakesinLagos #Doraandfriends #MumsinLagos #Lekkimums #Lekkiwives